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ACHE of Georgia Summit North August 22

August 22, 2024 @ 9:00 am - 3:00 pm

ACHE of Georgia Summit North

“The Future of Healthcare:
From Paper Charts and Missing Blackberries to Advanced Artificial Intelligence”

August 22, 8:30 AM to 3:00 PM
Full Day of Educational Programs and Exhibits

ACHE of Georgia Summit North Approved for 3  Hours of ACHE In-Person Credit

Plus 1 Hour of Qualifying Credit

A Gathering of Thoughtful, Innovative Change Agents in Healthcare.

Full Day of Educational Programming

Keynote Speaker

Two Panel Discussions

Luncheon Program

Sponsorship Opportunites

Networking Event on August 21

About the Program
Join us on August 22 for a full day of educational programming at Chattahoochee Tech Appalachian Campus in Jasper.

.ACHE of Georgia’s Summit North offers:

  • Opening keynote session.
  • Morning and afternoon educational panels.
  • Luncheon program
  • Plenty of networking opportunities, including a pre-event networking event on August 21 at Reformation Brewery in Canton.

ACHE of Georgia’s Summit North will be held at Chattahoochee Tech Appalachian Campus in Jasper.


ACHE of Georgia Summit North Highlights

Opening Keynote Session:

Our opening keynote speaker is Christopher Kunney, eACHDM, CPHIMS, MSMOT,
Managing Partner, IOTECH Consulting.
His topic will focus on our Summit North  theme,  “The Future of Healthcare: From Paper Charts and Missing Blackberries to Advanced Artificial Intelligence.”

1 Hour of ACHE Qualifying Credit

Sponsorship Opportunities
There are several opportunities to sponsor events at Summit South. Click here for full details.

Pre-Event Networking August 21 at Reformation Brewing in Canton
Join your colleagues in Georgia Healthcare for an evening of fun and networking at Reformation Brewery inside The Mill on Etowah complex in Canton on August 21 from 6:00 PM to 8:00 PM.

The networking event is included in the full-day registration fee, or you can register for the networking event only

225 Reformation Pkwy, Suite #500
Canton, GA 30114
(678) 341-0828

Registration for the networking event is limited to 70.

 Panel Discussion: 10:30 AM – 12:00 PM:
“Meeting the Needs of Today’s Consumer”

Consumer-driven services in business and the need for efficiency are accelerating changes in the way organizations operate and compete. Many consumers today are taking greater control of their purchasing power and healthcare decisions and are demanding excellence in service. The challenge is how to give them the best service in a meaningful and economic way.

Organizational survival relies on healthcare leaders with the vision, determination, and courage to test various methods of enhancing the patient experience. Patient expectations are being set by other industries and healthcare disrupters like retail clinics. How can hospitals and health systems provide the same level of customer service to stay competitive?

Panelists Will Discuss:

  1. What is the experience that consumers/patients really want from healthcare organizations?
  2. How can we meet patient and provider needs in a better, faster, and cheaper way (while eliminating waste within the system)?
  3. What are some best practices you have seen work in healthcare or other industries around patient/customer care?
  4. What are some new technologies (whether currently affordable or not) that can aid in increasing patient satisfaction?
  5. What are some approaches for fostering patient trust and engagement in an increasingly digital healthcare landscape?

Approved for 1.5 Hours of ACHE In-Person Education Credit


Kevin Phipps, MBA, CPXP
Director of Patient Experience
Emory Healthcare


Lauren Smeeding, Executive Director, Strategic Operations,
Primary Care and Retail Care Services, 
Piedmont Healthcare

Panel Discussion: 1:15 PM – 2:45 PM:
“Rethinking the Ambulatory Care Network”

Organic growth and acquisitions have rendered existing Ambulatory Care Networks obsolete and inefficient. Healthcare systems are focusing on developing ideal geographic distributions of new and current sites of care that optimize access, capital costs, operational costs, and population health management goals. They are creating standardized templates for the “Medical Office Building of the Future,” including a common vision for end-to-end flow of patients, staff, and providers in the new facilities, and space requirements to support lean operations, and virtual care.

Healthcare executives and ambulatory care managers must understand how to deploy ambulatory care to best support their organizations’ strategic, financial, and operating goals.

Panelists Will Discuss:

  1. How should we be positioning ourselves for the future?
  2. What are the implications for models of care? Operations? Technology?
  3. What are the key measures in assessing the effectiveness of ambulatory care?
  4. What are some common tools used in ambulatory network planning?
  5. What role will telehealth play in shaping our ambulatory networks? How can we quantify and plan for telehealth in our ambulatory environments?
  6. Where are opportunities for collaboration and other synergies?
  7. What other disruptors are important factors to know in the provision of ambulatory care?

Approved for 1.5 Hours of ACHE In-Person Education Credit


Edward Lai, Senior Manager, Life Science, Digital Health, Metro Atlanta Chamber, and Co-Founder, Association of Asian Healthcare Leaders


Ben Anderson, MHSA, FACHE, Executive Leader, St. Joseph’s / Candler Health System


Aiyana Cottman, Vice President, Specialty and Telemedicine Operations,
Grady Health System


Ajay Dhawan, MD, FACHE, Chief Office/Specialty Care, VA Health Care


  • 8:30 AM — Registration Opens — coffee, juice, and light snacks available; table exhibits
  • 9:00 – 10:00 AM — Keynote session with Christopher Kunney, eACHDM, CPHIMS, MSMOT
  • 10:00 – 10:30 AM — Coffee Break; table exhibits
  • 10:30 AM – Noon — Panel Discussion: “Meeting the Needs of Today’s Healthcare Consumers”
  • Noon – 1:15 PM — Lunch and Networking; table exhibits
  • 1:15 – 2:45 PM — Panel Discussion: “Rethinking the Ambulatory Care Network”
  • 2:45 – 3:00 PM — Summit concludes

Event Details:
August 22, 2024, 8:30 am to 3:00 pm Eastern Time

Chattahoochee Tech Appalachian Campus100 Campus Dr.
Jasper, 30143


  • ACHE Members: $100
  • Non-Members: $125.00
  • Students: $50.00

*The full-day registration fee includes the August 21 networking event from 6:00 pm to 8:00 pm at Reformation Brewing in Canton.

Hotel Special Rate:
ACHE of Georgia has reserved a block of 15 rooms for the evening of August 21 at the Holiday Inn Express & Suites in Canton (near the August 21 networking event):

Holiday Inn Express & Suites Canton
145 Park Center Drive, Canton, GA 30114
Phone: (770) 213-6880
$119 Standard King or Standard Two Queens plus tax

Book a Room

Note: Room block available through August 1.


August 22, 2024
9:00 am - 3:00 pm


Location: Chattahoochee Tech Appalachian Campus
100 Campus Dr.
Jasper, 30143 United States
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