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SEPTEMBER 4 VIRTUAL INTERACTIVE
September 4, 2025 @ 12:00 pm - 1:30 pm
“Rebuilding Public Trust Following Hospital Clinical and Managerial Errors”
September 4, 12:00 PM to 1:30 PM ET
Virtual Interactive Program
Approved for 1.5 Hours of ACHE Virtual Interactive Credit
Registration Is Limited to 90
About the Program
Join us virtually at noon ET on September 4 for our Virtual Interactive program, “Rebuilding Public Trust Following Hospital Clinical and Managerial Errors.”
Healthcare organizations are becoming more transparent due to increased monitoring by various public and private entities. Hospital executives who have taken on the task of rebuilding their image following an unexpected error in their organization can help us better understand how to create increased community trust and market share. This may include increased community relations initiatives, internal public relations campaigns, such as responses to patients’ and families’ questions, press releases, future marketing, and studying and adjusting safety initiatives.
Panelists Will Discuss:
- What role do senior leaders have in developing a consistent message that can be delivered to patients, families, the community, and the press after an error?
- How can your organization benefit from increased error transparency? What are the risks?
- How can public relations and marketing departments work together with clinical departments to bolster public perception of an organization in cases of patient error?
- What legal issues need to be addressed when disclosing errors to the public?
- How does an organization determine what level of disclosure is needed for each error?
- What are the ethical issues regarding transparency, and how is an organization prepared to address them
Important: Registration requires 2 steps: payment to ACHE of Georgia with the link above and registration on ACHE’s website (no extra charge) to receive the webinar link. See the instructions below.
Moderator:
Kevin Matson, FACHE
Vice President Regional Hospitals Southern Market
Northeast Georgia Health System
Panelists:
Jason Lesandrini, Ph.D., FACHE, LPEC, HEC-C,
AVP of Ethics, Advance Care Planning, Spiritual Health and Language Access Services,
Wellstar Health System
Steve Kreiser, CDR USN Ret., MBA,
Partner,
Press Ganey
Scott C. Crowley, J.D., Ph.D.,
Director of Enterprise Risk and Sr. Counsel,
Northeast Georgia Health System
Event Details:
September 4, 2025, 12:00 pm to 1:30 pm Eastern Time
Location:
This program will be delivered via Zoom using ACHE National’s learning management system.
Agenda:
Noon to 1:30 pm: Education program and Q&A discussion
1:30 pm: Conclude
CEUs:
1.5 Hours of ACHE Virtual Interactive Credit.
COST:
ACHE Member: $30
Non-Member: $35
Students: $20
Note: Registration is capped at 90 registrants.
If you have questions, contact Bruce Lloyd at 404-444-8136 or send an email.
This program will be delivered via Zoom using ACHE’s learning management system (see instructions below on obtaining the Zoom link from ACHE)
Important: Registration Has Two Steps:
Step 1: Complete payment to ACHE of Georgia with the link above.
Step 2: Once you complete payment to ACHE of Georgia, you will receive a confirmation email with instructions on how to register on the ACHE website to receive the Zoom link and get Virtual Interactive credit for the event. IMPORTANT: You must complete this step to receive the webinar link.
There’s no extra fee on the ACHE website. Click the link in the email immediately to complete the registration process and avoid issues later. You may also miss important email communications from ACHE if you do not register on ACHE National’s website right away.
