While many healthcare organizations recognize that consumer-centered healthcare is important, very few are following through on those priorities with innovative and effective strategies. Patients are increasingly choosing less expensive and easier to access options than traditional providers. While traditional providers are working to better engage consumers and compete in this new landscape with more and different competitors, there are many challenges.

This panel discussion will lay the foundation by defining what “consumer-focused healthcare” is, why it is important, why it is so difficult to transition to a consumer-focused model, and explore some innovative and effective strategies.

Moderators:

Elizabeth Brinkley
Principal
The Innova Group

Sandra Mathis
Design Director
HCL Technologies

Aiyana Cottman
Director of Ambulatory Business Operations
Grady Health

LaToya Hunt
Advisor
Press Ganey Associates

Arun Mohan
Co-Founder and CEO
Radix Health