The September 21 Virtual Choice Program is limited to the first 200 registrants. Registration will close on September 19, so be sure to register today.
Please see below for registration options and costs.
There is no doubt that having to work for or with difficult people impacts on your individual performance capacity. Challenging behavior inhibits the ability to create trust, compassion, safety, and hope, in personal relationships and within teams jeopardizing key aspects of performance: unity, cohesion, and clarity.
Join us on September 21 as internationally recognized leadership expert, speaker, and author Dr. Michael E. Frisina looks at strategies for dealing with difficult people. And earn 1.5 hours of ACHE face-to-face education credit.
There is no single, simple strategy that works on every difficult person. They come in disruptive behaviors of four assorted flavors: your difficult person could be your boss, a coworker, your subordinate, a vendor, even customers. Fortunately, a tailor-made strategy exists to manage difficult people and their disruptive behavior. Learning this strategy will ensure your ability to focus on your job responsibilities and remain engaged to further the objectives and interests of your organization.
Dr. Michael E. Frisina
Michael E. Frisina is the founder and president of The Frisina Group, LLC. and The Center for Influential Leadership, responsible for teaching, publishing, and speaking on the current trends in organizational performance. Dr. Frisina is a retired career officer in the United States Army Medical Department and a retired civilian healthcare executive serving in a variety of leadership positions.
He is the author of the books “Influential Leadership – Change Your Behavior, Change Your Organization, Change Health Care,” (now on ACHE’s best-seller list), and “Leading Yourself to a Higher Level of Performance.”
In This Session You Will Learn How to:
1. Identify challenging workplace behaviors
2. Develop “jerk-free” values and make them a part of your team and organizational culture
3. Identify key strategies to manage emotion and engage in professional confrontation with difficult people
ACHE Face-to-Face Credit Option
(Note: A link to ACHE Webinar Registration Will Be Included in the Registration Confirmation Email. Be sure to click the ACHE link in the email immediately to complete your registration on the ACHE website. ACHE will close registration 48 hours in advance of the program.)
1.5 hours of ACHE Face-to-Face Education Credit
ACHE Members: $25